Items you have purchased online at horsesandpeople.com.au will be dispatched within 1–3 working days by Regular Australia Post.
Please note, rural areas may add an additional day to delivery time frames.
Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.
All orders are dispatched within 1–3 working days, Monday to Friday 9am – 3pm.
We use the following carriers to deliver physical goods:
Australia Post, Regular Service
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you must present a proof of purchase – ideally your tax invoice. Refunds will be issued in the same form of tender, i.e. the original credit card used or through your PayPal account.
To return a physical item you have purchased from www.horsesandpeople.com.au via post please contact us prior to posting the item by email: firstname.lastname@example.org or phone: 1300 230 484 working days between 9am and 3pm
Digital goods purchased through www.horsesandpeople.com.au
Credit card purchases on www.horsesandpeople.com.au
Horses and People will provide a refund to the original credit card used for the purchase.
For yearly subscriptions to the magazine Horses and People will provide a refund for all unserved issues of the subscription term. Single copy purchases and will only be refunded in the event you are unable to download the issue.
Please contact us by email email@example.com or call 1300 230 484 working days between 9am and 3pm to request a refund.
PayPal purchases on www.horsesandpeople.com.au
Due to PayPal’s refund policy, after 60 days all PayPal sales are final.
PayPal automatic renewals
Some transactions have been set up so that PayPal automatically deducts an annual subscription renewal. We recommend you cancel the automatic renewal via your PayPal account. Horses and People Magazine cannot access individuals’ PayPal accounts to change these settings or perform any other unauthorised functions. All automatic renewals received will be assumed to be intentional and processed accordingly.
For customers whose automatic renewal transactions are at a superseded subscription price, ie not the current subscription price, their subscription will be processed for a prorated subscription term. Eg $25 subscription will be for 3 issues.
In the event that a subscriber inadvertently purchases two subscriptions, one manually and one automatically renewed, they will be offered the following options:
- The duplicated payment added to their existing subscription (either full or prorated term), thereby extending the expiry date of their subscription.
- Transfer the duplicated subscription to another person. Or
- Refund the duplicated subscription, less transaction and administrative fees.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon.
For products purchased online, you can either return or exchange the products via post.
Please contact us by email: firstname.lastname@example.org prior to posting or call: 1300 230 484 working days between 9am and 3pm.